Crowne Plaza Manchester Airport, an IHG Hotel

Clean. Good restaurant. Location.

Friendly staff, clean room.

Two men on the desk when I checked in were being verbally abused by another customer and handled it flawlessly and professionally. They profusely apologised for me overhearing the interaction and were absolutely lovely. I use a walking stick and as I walked to my room past the restaurant, a lovely worker within the restaurant offered to help me with my bags. Everyone was no helpful and kind! I believe the two men on the desk were called Christopher and Guthram. Apologies to the second man if I got his name wrong, I didn’t fully see his name tag. Please pass on my thanks!

For the most part the staff were exceptional to deal with. I stayed on a day where there were alot of flights delayed and there were people that had reserved a late check out. This ment that I had to wait until 2pm to check in. We arrived at the hotel at around 10am from the airport as our flight was cancelled. I had no problem with this, and the bar area was a wonderful place to hang out for a few hours before I could check in. I did request could I use the gym with my son as we were doing a 5k a day for charity and needed to get our run in. I was told this was not possible until we checked in. I then requested was there a room to change and we could do our run outside. I was directed to what I felt were changing rooms to find it was the cubicles in the toilets. As I was intent in getting my run in I changed and went ahead. I did voice my disappointment with the lady at reception who stated that we could not use the facilities until we checked in and this was not possible until 2pm. As I had paid for the room I would have felt that the least I could have been afforded was the changing facilities and shower area. Having said that the rest of the staff were top class, at the bar, restaurant and breakfast area. There was a lady i believe her name was Michelle, she was a pleasure to deal with and a great person to have out front to represent your hotel. And made our stay most pleasant. The room was lovely and more than adequate. I have stayed at many hotels all over the world and this was the first time I was ever denied the use of gym/pool/shower areas before official check in time where I had pre paid for the room. I completely understand that the staff were under pressure due to the unusual weather snow conditions.

Very comfortable, the bar area and separate restaurant were really good and priced well too, the rooms were spacious, but the best thing for me was the friendliness and helpfulness of all the staff I came across in my stay, from the restaurant, bar, breakfast, reception and cleaning staff. I couldn’t fault them.